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1. Introduction
TripSIM (“we”, “our”, “us”) values your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, mobile application, or purchase our eSIM products and related services (collectively, the “Services”).
TripSIM operates through two entities:
TripSim Com, LLC — 131 Continental Drive, Suite 305, Newark 19713, New Castle, Delaware, USA
Trip Sim L.L.C. — Çagllavicë, RIÇARD HOLBRUK, 16, Prishtinë, Kosovo
This policy applies to both entities collectively as “TripSIM”.
By using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Services.
We collect information to provide and improve our Services. This includes:
2.1. Personal Information
– Full name, email address, phone number
– Billing and payment details
– Account credentials (if applicable)
– Country or region of residence
2.2. Technical and Device Information
– Device model, operating system, browser type, IP address
– Date, time, and duration of use
– Unique device identifiers, app version, and performance log
2.3. eSIM and Usage Data
– eSIM activation status and connectivity information
– Data plan details, network carrier, and region of use
– Non-identifiable analytics on performance and usage volume
2.4. Communications Data
– Messages sent to our support team
– Customer service chat logs or contact form submissions
We process your data for the following purposes:
1. To process purchases and deliver your eSIM.
2. To verify your device compatibility and activation success.
3. To provide customer support and troubleshooting.
4. To improve our website, products, and user experience.
5. To prevent fraud, unauthorized use, or abuse of our platform.
6. To comply with applicable laws and accounting requirements.
7. To send you updates, offers, or service-related notifications (only if you opt in).
We process personal data under the following legal bases (depending on your location):
Contractual necessity: to provide you with the purchased eSIM or service.
Legitimate interest: to improve our service, prevent fraud, and manage operations.
Consent: for marketing emails or non-essential cookies.
Legal obligation: to comply with tax or regulatory requirements.
We only share your information with trusted partners when necessary to deliver our Services:
Telecom and connectivity providers to enable your eSIM service.
Payment processors (e.g. Stripe, PayPal, Adyen, etc.) to handle transactions.
IT service providers for hosting, analytics, and support systems.
Legal or regulatory authorities when required by law.
Your data may be transferred internationally, including between the United States, the European Union, and Kosovo. We ensure adequate protection measures such as contractual data protection clauses.
We retain personal information only as long as necessary for the purposes set out in this policy, or as required by law.
If you close your account or cease using our Services, we may retain limited data for tax, compliance, or fraud prevention purposes.
TripSIM implements industry-standard technical and organizational measures to protect your data from unauthorized access, loss, misuse, or disclosure, including encryption, firewalls, and access controls.
Depending on your jurisdiction (e.g., GDPR or U.S. laws), you may have the right to:
Access and obtain a copy of your data
– Request correction or deletion
– Restrict or object to certain processing activities
– Withdraw consent (for marketing communications)
– Request portability of your data
To exercise these rights, contact us at privacy@tripsim.com.
TripSIM’s Services are not intended for individuals under 18 years old. We do not knowingly collect data from minors. If you believe a child has provided us with personal information, contact us immediately for deletion.
We may update this Privacy Policy periodically to reflect operational or legal changes.
The latest version will always be available on our website, with the “Effective Date” updated accordingly.
